Home Solutions SW - Summary of Terms and Conditions

The summary below does not form part of Our Terms and Conditions or Our Contract with You. You are advised to refer to Terms and Conditions in full before placing an Order. Our full Terms and Conditions are available on Our website or in hard copy upon request.

Our Contract with You

• By returning the Order, Specification (including plans and drawings attached thereto) and the Terms and Conditions a binding contract is created. Do not sign unless you understand your obligations and want to be committed to the purchase.
• Whilst we endeavour to ensure our sale material is accurate errors do occur from time to time and we cannot be held liable to this.
• Errors and Omissions Excepted. We endeavour to keep all information as accurate as possible; however errors will occur from time to time.

Changes to order or Terms
• We can change our Terms and Condition by giving you 7 days’ notice.
• We can change Your Order if it is necessary for technical or safety reasons.
• You can change you Order but only within 7 days from the date of the Order.

Guarantee of Goods
• Most of Our Goods carry a manufacturer’s guarantee. If so, our liability is limited to that guarantee.
• If a manufacturer’s guarantee is not provided We guarantee that goods will be covered by Us for 12 months from installation. This does not extend to defects caused by fair wear and tear or your own actions.

Provision of Services
• Our Services are always carried out to a good standard using good quality materials and we comply with Building Regulations where necessary.
• We will inform You if We have to suspend Services on a technical basis and also where additional work is required.
• If You do not pay when required we may suspend Our Services.

Problems with the Services
• You should tell Us immediately if there is a defect and provide Us with an opportunity to repair or fix.
• Our liability in respect of defects is limited to 12 months from installation.

Price and Payment
• The price of Our Goods and Services will be set out in the Order together with the dates for payment. We require a 25% deposit at the point of order and We are not bound by an Order until that payment is made.
• If payments are not made when due we reserve the right to charge a default interest rate. Goods remain in Our ownership until full payment is made.
• We will endeavour to discuss VAT exemptions and reductions with You before an Order but cannot be held liable for VAT incorrectly paid.

Our Liability to You
• We are responsible for damage caused by Us which is reasonably foreseeable and will make good if necessary.
• We only supply Goods and Services for domestic use and are not responsible for loss associated with commercial use.
• We are not responsible for loss caused as a result of Goods and Services provided at Your specification or design.

Your Responsibility to Us
• You will make sure that there are no obstructions preventing the Goods and Services being installed.
• You will make sure that all necessary consent (including planning consent if necessary) are in place and that electricity and water is provided.

Events Outside of Our Control
• We are not liable for delay or failure to perform as a result of events outside of Our control.
Your Right to Cancel and Applicable Refund

Our Rights to Cancel and Applicable Refund
• You can cancel an Order within 7 days of placing an Order provided that We have not provided the Goods or Services in that time.
• You can cancel an Order after 7 days with Our written permission. We will deduct Our reasonable costs from any monies held and refund the balance to You. If no monies are held We will invoice You for our reasonable costs.
• We can cancel an Order before the provision of Goods or Services and will refund any amounts paid by You in advance.
• If we have already started to provide Goods or Services we can cancel an Order upon 30 days written notice. You will not have to make any payment to us and we will refund any amounts paid to Us in advance.
• We can cancel an Order immediately if You payments are not made when due or You are otherwise in breach of Your obligations to Us.

Disputes
• Any disputes between Us will be referred to an independent expert.